Terms & Conditions
All orders are sent as soon as possible within three working days, depending on stock availability. Where an item is out of stock, unavailable or there is a delay for any reason, we will do our utmost to notify you in advance of any delay. There is a standard delivery charge of €7 per order, but orders greater than €500 (in VAT) have free shipping. Orders collected from our store in Dungarvan do not incur a shiiping charge. We deliver throughout Ireland.
The payment gateway WorldPay handle credit card payments and the following cards are accepted.
Registered Address / Trading Address
36/38 O'Connell Street
Company Number: 99648
Returns & Refunds
Bob Troy and Co. view customer satisfaction as our number one priority. Therefore if you are unhappy with the product purchased, return it to us in its original condition within 7 days of receiving the goods and we will issue a refund for it provided that it is in a fully resalable condition (i.e. the product must be unused and the packaging intact). Should you receive a faulty product from Bob Troy and Co. return it to us in its original condition within 7 days and we will send you a replacement and refund your postage charges. Unfortunately we are unable to accept back any goods which have been opened or used and which are not faulty.
Website Use and Security
You are entirely responsible for any and all activities that occur under your account which is provided to you by Bob Troy and Co. You agree to notify us immediately of any unauthorised use or any other breach of security.
Privacy & Data Use
We do not share your personal information with third parties. Any personal data provided as part of an order is used in order fulfilment only. We do not store credit card information. All credit card information is processed through our payment gateway, WorldPay.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Bob Troy and Co. and the respective copyright owners. Any copying, transmission or re-transmission of the same requires the prior written approval of Bob Troy and Co.
Price of Goods
The price listed on the website (the 'Price') for Bob Troy and Co. products (the "products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the products on the website is incorrect.
We will endeavour to deliver the products to you within 3 working days of your order within Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.
When you purchase online, you have a statutory right to return a product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding the cost of delivery). If a product is damaged or faulty please contact us and we will organise a replacement or refund. Any claim cannot be entertained once the order has been signed for, any damage must be specified on the delivery docket and the parcel must be refused. You must contact Bob Troy and Co. prior to returning any items.
If any manuals or safety instructions are provided with the products supplied, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the products or are unsure of your abilities, you should always seek expert advice and assistance.
Disclaimer of Warranties
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed £100.00 Convert.
Proprietary Rights to Content
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
No contract will subsist between you and Bob Troy and Co. for a sale to you of any product or service unless and until Bob Troy and Co. accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Bob Troy and Co. sends the e-mail to you (whether or not you receive that e-mail).
Modification of Terms
We may terminate the website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these terms and conditions.